Our vending machine industry FAQ page covers common questions about company content, product selection, customization services, solution recommendations, logistics, delivery and after-sales support. We are committed to providing comprehensive and detailed information to help you better understand our products and services and how to best meet your needs for fully automatic intelligent vending machine cooperation.
About The Company
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1. What kind of company is Guangzhou Chuanbo Information Technology Co., Ltd.?
Guangzhou Chuangbo Information Technology Co., Ltd. (abbreviated as: Chuangbo Technology) is an innovative technology enterprise in the field of intelligent commercial equipment, integrating research and development, production, sales, and operation. The company has passed ISO9001 quality management system certification and obtained numerous international certifications such as FDA, KC, SAA, CNAS, CE, SGS, UL, UKCA, RoHS, and Chinese quality CCC/CQC certifications. Chuangbo Technology is also recognized as a high-tech enterprise and has been awarded titles such as AAA China Integrity Entrepreneur, AAA Integrity Management Demonstration Unit, etc.
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2. What are the company's main products?
The main products of Chuangbo Technology include fully automatic cotton candy vending machines, popcorn vending machine，ice cream vending machine，balloon vending machine，milk tea vending machine，sugar painting vending machine，chocolate candy bean machine，photo booth，nail art vending machine，which have been put into use in many countries and regions around the world. The company is committed to providing products with superior performance and creating unprecedented value in the field of intelligent devices.
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3.What are the company's main advantages?
International Standardization: The company’s products meet international standards with continuously updated technology to ensure machine stability and performance. Strong R&D Team: Offers customization services, can interface with third-party software, and achieve custom software development and integration for clients. Quality Service: The warranty will be 3 years for the main board and 2 years for the power supply, others are one year warranty, if any parts defective during warranty without any human damage that you doesn't need to repair it we can offer you new part to exchange. Full Function Optimization and Upgrade: Offers free updates and upgrades, supports remote backend operations, and marketing coupon functionalities.
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4. What is the company's market coverage?
Chuangbo Technology’s products have been deployed in more than 80 countries and regions, covering over 200 cities in China.
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5. What support can I get during the cooperation?
During the cooperation period, we will provide you with professional technical support, marketing suggestions and timely after-sales service.
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6. How to sign a cooperation agreement?
We will provide you with a draft cooperation agreement, which will be signed by both parties after confirmation to ensure the legality and standardization of the cooperation process.
About Cooperation Process
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1. How to start working with your company?
You can contact us through our official website or contact information, and our sales team will be happy to assist you.
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2. What steps does the collaboration process include?
The cooperation process mainly includes demand communication, product confirmation, contract signing, production and production, quality inspection, logistics and distribution, etc.
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3. What information do I need to provide to start the cooperation process?
You need to provide your company information, product needs, customization requirements, cooperation intentions and other relevant information.
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4. How long does the cooperation process take?
The time for the cooperation process depends on your specific needs and order volume. Generally speaking, it may take weeks to months from demand confirmation to logistics delivery.
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5. What support can I get during the cooperation?
During the cooperation period, we will provide you with professional technical support, marketing suggestions and timely after-sales service.
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6. How to sign a cooperation agreement?
We will provide you with a draft cooperation agreement, which will be signed by both parties after confirmation to ensure the legality and standardization of the cooperation process.
About Customized services
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1. Can you provide personalized customization services?
Yes, we can provide personalized customized services according to your needs and requirements, including product logo, appearance,etc.
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2. Are there any additional charges for customized services?
Customized services may be subject to appropriate customization fees based on your specific requirements, which can be negotiated with our sales team.
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3.How long does customized service take?
The time for customized services depends on your specific needs and order volume. Generally speaking, we will provide you with customized solutions as soon as possible.
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4. Is there a minimum order quantity requirement for customization services?
Customized services may have minimum order requirements based on your specific needs and product type, please consult our sales team for details.
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5. Can I order customized services?
Yes, you can book customized services through our official website or contact information, and our sales team will serve you wholeheartedly.
About Price and payment
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1. Do you offer bulk purchase discounts?
Yes, we offer bulk purchase discounts, the specific discount rate depends on the order quantity and cooperation method.
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2. What payment methods are available?
We accept a variety of payment methods, including bank transfer, credit card payment, PayPal, etc.
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3. Are invoices provided?
Yes, we provide legal invoices that can be used for reimbursement and accounting records
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4. How are the prices of your products determined?
Our product prices are based on a variety of factors, including order quantity, customization requirements, and market competition.
About Logistics
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1. Does your product support global logistics and distribution?
Yes, our products support global logistics and distribution services, and you can receive our products anytime and anywhere.
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2. How long does logistics delivery take?
Shipping times depend on your location and the shipping method you choose. Generally speaking, international shipping can take anywhere from a few weeks to a few months.
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3. How to track my order?
You can track your order through our official website or the order number provided, and learn about the logistics status and delivery progress of your order at any time.s
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4. Is your logistics and distribution service reliable?
Yes, we cooperate with a number of well-known logistics companies to ensure the timeliness and reliability of logistics and distribution services and provide you with a satisfactory distribution experience.
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5. Can I change my shipping address?
Yes, you can contact our customer service team to modify the delivery address before order confirmation to ensure that the order can be accurately delivered to the address you specify.
About After Sales Support
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1. If I am not satisfied with the product, can I return it?
Yes, if you are not satisfied with our products, you can apply for a return within a certain return period. For specific return policies, please refer to our official website or contact our customer service team.
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2. What should I do if there are problems when using the product?
If you encounter any problems when using the product, please contact our customer service team in time, and we will wholeheartedly provide you with technical support and solutions.
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3. How to deal with product quality problems?
If you find that there are quality problems with your product, please contact our customer service team immediately and provide relevant evidence, we will handle it and provide you with a solution as soon as possible.
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4. How to contact your after-sales customer service team?
You can contact our after-sales customer service team through the customer service contact information provided on our official website or the online customer service system, and we will provide you with timely help and support
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5. What are the working hours of your after-sales support team?
Our after-sales support team will respond to your inquiries and questions as soon as possible within working days to ensure that you can receive satisfactory solutions and support in a timely manner.
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6. Has the product passed relevant certifications and inspections?
Yes, our products comply with relevant regulations and standards and have passed the necessary certifications and inspections. Details are available.